Showing posts with label phone. Show all posts
Showing posts with label phone. Show all posts

23 April 2013

Silent calls from 01612127801

Recently I've been getting a lot of silent calls from 01612127801.  Silent as in when I answer there's just silence on the line for several seconds then a voice says "Goodbye!"  This I gather is what happens when a company uses an automatic dialer to call numbers.  Basically to minimise delay and not have their agents listening to dial tones whilst waiting for someone to answer the automatic dialer calls and waits for the person to pick up then assigns the call to the next available agent.  If there's no agent available it hangs up.

As I recall John Hemming MP had a bit of campaign against these some years ago.  I am writing to him to see if this campaign is still on going or might start up again.

This is the same as was happening most of the times I got calls from 01618149905 which turned out to be 'Versatile' trying to sell PPI claim assistance, when there was finally someone to take the call at their end.  Even the voice saying 'GoodBye!' sounds the same.  So what are the odds of two different companies, both in Manchester, both calling the same number (which has been registered with the TPS pretty much since I got it) with an automaic dialer and both not having enough staff to handle their automatically dialed calls?

This new number seems to be quite new, when I googled it I could only find one site that listed it and that only had four entries going back just under 2 weeks.  But I did find a page on WhoCallsMe about this number.

ETA:  had a response from John Hemming.  He said he'd have someone look into it and confirmed it's OFCOM's responsibility to deal with silent calls.

ETAA: Had a response from the person John Hemming had asked to look into this.  They said that they had spoken to OFCOM who had said that as they have no details of who that number belongs to they can't do anything about it. I'd had a similar response direct from OFCOM as a result of my contacting them directly.

13 June 2008

Nuisance Silent Calls - 01254277054

Once or twice a day for the past few days I've been getting calls from 01254277054 that hang up as soon as I answer. When I called back I just got music so hung up.

I Googled the number and discovered that apparently quite a few people have been having the same problem. Apparently it's a company called GM Connect who are trying to sell new mobile phones to people. The number they're calling me on is one I've only had for about 8 months and don't give out other than to family members and close friends. The number I normally give out is for my Orange phone which is my main number. This number is on 3 and I only have it because my sister and one of my friends switched to 3 and the cost of calling them from Orange (indeed any network other than 3) is huge, my Orange phone bill more than doubled, and I worked out it would be cheaper to get a phone on 3 just to call them on than to pay for the calls on Orange. My 3 phone bill is about £15 a month but has saved me about £25 a month on my Orange bill. Plus the phone is a Skype phone so I can now call people for free on Skype without needing to boot up my PC.

A while back John Hemming MP was campaigning against silent calls (where a call centre uses an autodialer to call you but when you answer there's no agent to take the call). I wonder if he'd be interested in this?