Showing posts with label nuisance calls. Show all posts
Showing posts with label nuisance calls. Show all posts

26 January 2014

Sales Calls and Wrong Numbers

Just had a call, on my land line, from a company called Summit asking if I wanted my guttering and fascias done. I pointed out that this is a low rise council block so the council deal with that. Telesales person was not happy about this.

I then noticed that I had 11 messages on my answering machine so I listened to them. Four were automated sales calls, 2 were hang ups and the rest were all wrong numbers. Worryingly one wrong number was a GP's surgery trying to set up an appointment, one was a school wanting a parent to come in and talk about Karen's progress and two were Kingsheath job centre reminding Mrs Kaur that she had an appointment with them last Tuesday.


This phone number has been registered with TPS for nearly 2 years now.

As they called me on my landline I didn't get their number on my phone and when I dialled 1471 I got a message that they had withheld their number any how.  I did some Google searching and the only number I could find is their 0800 sales line.  I think their address is:

Summit Cladding
Summit House
Loughton
Essex
IG10 4DX
Although there is a company in Birmingham called Summit Roofguard at:

21 Sovereign Road
Kings Norton Business Centre
Birmingham, B30 3HN  
But as the person who called me only identified the company as Summit I can't be sure which of these it was if it was either.

23 April 2013

Silent calls from 01612127801

Recently I've been getting a lot of silent calls from 01612127801.  Silent as in when I answer there's just silence on the line for several seconds then a voice says "Goodbye!"  This I gather is what happens when a company uses an automatic dialer to call numbers.  Basically to minimise delay and not have their agents listening to dial tones whilst waiting for someone to answer the automatic dialer calls and waits for the person to pick up then assigns the call to the next available agent.  If there's no agent available it hangs up.

As I recall John Hemming MP had a bit of campaign against these some years ago.  I am writing to him to see if this campaign is still on going or might start up again.

This is the same as was happening most of the times I got calls from 01618149905 which turned out to be 'Versatile' trying to sell PPI claim assistance, when there was finally someone to take the call at their end.  Even the voice saying 'GoodBye!' sounds the same.  So what are the odds of two different companies, both in Manchester, both calling the same number (which has been registered with the TPS pretty much since I got it) with an automaic dialer and both not having enough staff to handle their automatically dialed calls?

This new number seems to be quite new, when I googled it I could only find one site that listed it and that only had four entries going back just under 2 weeks.  But I did find a page on WhoCallsMe about this number.

ETA:  had a response from John Hemming.  He said he'd have someone look into it and confirmed it's OFCOM's responsibility to deal with silent calls.

ETAA: Had a response from the person John Hemming had asked to look into this.  They said that they had spoken to OFCOM who had said that as they have no details of who that number belongs to they can't do anything about it. I'd had a similar response direct from OFCOM as a result of my contacting them directly.

22 April 2013

Nuisance call from 08435600125

Just had a call.  Guy identified himself as being from 'Pension Aid' and said it wasn't a sales call, he then asked me if I was aware of the 'pension crisis'.  I explained that I was but as I was in a final salary scheme to which I was making 18% of gross salary contributions I should be OK.  He agreed I should be OK and said he'd update my records.  I asked for a 'Do Not Call' note to be put on my records.

Number has been on TPS for over 10 years.  Submitted complaint to TPS.  Suggest others do the same if they have calls from this number or similar: https://complaints.tpsonline.org.uk/Consumer/

28 May 2012

Spam calls from 02034762589

Got a spam phone call from 02034762589 about 14:10 today to a number that has been registered with Telephine Preference Service for years, I checked and it's still registered.  The call is a recorded message saying that if I've been in a road accident I should press 1.  It doesn't identify the company it's from at all.

I Googled the number and found they seem to have been bothering quite a number of people today.

I went to the Telephone Preference Service website to complain but they won't deal with it because it's a recorded message.  They suggest contacting the ICO but the ICO website says that for phone calls you should contact the TPS.  Looks like there's a hole in the system that telemarketers are exploiting.  My MP, John Hemming, used to have an interest in combatting silent calls so I'm wondering if I need to write to him and see if he can suggest who would handle this or kick the appropriate person to make sure there is someone who will handle this?